GameStop in Round Rock, TX Open now

Reviews about GameStop

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  July 14, 2020, by Michael Bobbert
  Just walked in for pro days to buy some gifts for some fellow gamers. One of the adds posted on the wall said "Buy one get one free on clearance and apparel". Yet the gamestop circular advertised clearance and apparel are buy one get two free. My girlfriend respectfully let the staff know that the sign was wrong. Both staff members made a strange face and one said "uh yeah" as if it wasn't news to them. Who knows if this sign was put up intentionally in order to cheat unknowing customers who have paid fully for this annual membership. We browsed around for about 20 minutes after and realized the sign was never taken care of. The staff had plenty of opportunities to print a new sign. We decided not to buy anything because of the poor service. This is not the first time that we have had issues at this location. When the release of Assassins Creed and Mario was happening. I waited and watched for a Gamestop associate to call out the group numbers. 11 PM came around and the Gamestop associates just let people into the store without calling the groups. Not only that but, out of the 10 people that were in the store 6 of them paid for the game after 11 PM.. I came to the store at 8 PM to get my final receipt like the employee indicated earlier that day when I paid off the game. The Gamestop employees said nothing to the customers that were paying for the game after 11 and did not even apologize to the other customers that had to wait because of those people. Terrible service.. The store is unorganized and needs to be managed better.
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  May 21, 2020, by Sydney Ordones
  Me and my boyfriend went in 10 minutes prior to the store closing to sell a PS4, and the lady took forever to come to the counter to help us, which put it at 5:55pm, and when we get to the counter, we inform her that we need to sell the PS4, and she said, "Sorry, I can't assist you because we close in 5 minutes, and it takes a long time!" If she didn't take 5 minutes to come to the counter, we would have been able to get helped. Customer Service was horrible!