T-Mobile in Round Rock, TX Open now

Reviews about T-Mobile

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  October 08, 2019, by Cynthia
  This is the only T-Mobile store that has not been excellent. There is always a long wait, and the employees could learn a lot about how to treat people, which I should have recognized when I was more or less told to get more friends if I wanted a lower price. The final time at this store, I requested a manager due to an ongoing issue, and did not get to speak to one. Instead, I dealt with 2 employees who basically insulted and belittled me for choosing another company. Not only that, but when I said "this is what the online support told me you need to do in-store" they told me that there was no such thing, so I had to stand there and wait 10 minutes until they finally called their own customer service, who told them how to make the change to the account. I ended up at 2 other T-Mobile stores before the issue was eventually resolved, and both of those were excellent. This store is no bueno at all.
• ★ ★ ★ ★ ★

  January 17, 2019, by kayP petso
  5 stars because of Angel. He was great, informative and fast. Came to store on Sunday guy who worked on my phone screen protector messed it up and told me to keep trying to push it down and next day it was already peeling paid 25 each for both phone. Plus he gave me paper to fill form for the buy 1 get 1 promo.. Angel did that in the store in less than 2 mins.. keep up the good work.. Other one needs to learn from him..